Refund policy

Culture Pop strives to provide you with the best possible shopping experience. However, if you are not completely satisfied with your purchase, we are here to help. Please review our return policy guidelines below:

• Eligibility for Returns:
  • You may request a return within 30 days from the date of purchase.
  • The item must be unused, unopened, and in its original packaging.
• Return Process:
  • To initiate a return, please contact our customer support team via email or phone. They will guide you through the process and provide you with a return authorization number (RMA).
  • Pack the product securely, including all original accessories and documentation, and clearly mark the RMA number on the package.
  • Ship the return package to the address provided by our customer support team. Please note that return shipping costs are the responsibility of the customer.
• Refund or Exchange:
  • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • If the return is approved, we will issue a refund to your original payment method within 3 business days. Please note that shipping charges are non-refundable.
  • Alternatively, if you prefer an exchange for another product, we will facilitate the exchange process based on availability and price differences. Any additional charges or credits will be adjusted accordingly.
• Damaged or Defective Items:
  • In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return or exchange at no additional cost to you.
  • Please provide detailed information and, if possible, include photos of the damaged or defective item to expedite the resolution process.